Privacy Policy | Royal Panda - Secure Gaming in Philippines

Last Updated: 2026-08-23

Privacy Quick Summary

What we collect: Account details, identity verification, payment methods, and technical device data.
Why we collect it: To manage your account, process payments, prevent fraud, and comply with Philippine laws.
Who sees it: Internal authorized staff and essential third-party service providers (payments, security).
Retention: Data is kept for the duration of your account and the period required by law.
Your control: You can request access, correction, or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy describes how royal panda collects, uses, and protects the personal information of users accessing our platform in the Philippines. This policy applies exclusively to the services provided on this website.

Please note that this policy does not apply to third-party websites. If you click on a link that takes you away from our platform, we encourage you to read the privacy policy of that specific site, as we have no control over their data practices.

2. Personal Information We Collect

Account and Identity Data

Information provided during registration to create your account and identify you as a unique user.

Verification Documents

Copies of identification documents required to verify your age and residency to ensure compliance with gaming regulations.

Payment Data

Details related to your deposits and withdrawals to facilitate financial transactions safely.

Gaming and Transaction Activity

Records of your bets, game history, and financial transactions to manage bonuses and prevent irregular play.

Technical and Device Data

IP addresses, browser type, device identifiers, and operating system to ensure site security and optimization.

Support Communications

Records of interactions with our customer support team to resolve your queries effectively.

3. How We Collect Data

We gather information through three primary methods:

Directly from you: Information you provide when registering, updating your profile, or contacting support.
Automatically: Technical data captured via cookies and server logs while you navigate our site.
Partner Providers: Data received from our partner service providers, such as identity verification and payment processing services.

4. Why We Use Your Data

Your data is processed for the following purposes:

Account Management: To maintain your account and provide a seamless gaming experience.
Financial Processing: To handle deposits and withdrawals accurately and securely.
Compliance: To verify your age and identity as required by law.
Security: To detect and prevent fraud, money laundering, and the creation of multiple accounts.
Personalization: To tailor the content and offers displayed on the site to your preferences.
Legal Obligations: To meet regulatory requirements applicable to gambling operators in the Philippines.
Marketing: To send promotional updates, but only if you have explicitly opted in.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

Technical Service Providers: Entities that provide payment processing, KYC (Know Your Customer) verification, and hosting services.
Legal Authorities: When required by law or to respond to a valid legal request from government agencies.

6. How We Protect Your Data

We implement robust technical and organizational measures to secure your information:

Encryption: Data is encrypted during transit between your device and our servers.
Access Control: Internal access to personal data is strictly limited to authorized personnel.
Payment Isolation: Sensitive payment details are handled by secure, isolated processing systems.
Continuous Monitoring: We monitor our systems to detect and respond to potential security threats.

7. Cookies and Tracking

We use cookies to enhance your experience and analyze site traffic. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your location and applicable laws, you may exercise the following rights:

Access and Correction: Request a copy of your data or correct inaccurate information.
Deletion and Portability: Request the deletion of your data or its transfer to another service.
Objection and Withdrawal: Object to specific data processing or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on this site. Note that certain data must be retained even after account closure to comply with anti-money laundering and gaming regulations.

9. How Long We Retain Data

Personal data is retained for the duration of your active account. Following account closure, we maintain specific information for the timeframe required by applicable law in the Philippines to satisfy legal and regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, the account will be closed immediately. Parents or guardians who suspect a minor is using our platform should report this via our support channels.

11. Cross-Border Transfers

Some of our technical and service providers operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data and maintain a level of protection consistent with our policy.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be published on this page. We recommend checking the "Last Updated" date at the top of the page periodically to stay informed.

13. Contact Us

If you have any questions regarding your privacy or wish to exercise your data rights, please reach out to us via the Support page. Our team is available to assist you through the official communication channels provided on the site.